Refund policy

We hope you enjoy your purchase from NUVOY LLC. This Refund & Return Policy explains how NUVOY LLC (“we,” “us,” or “our”) handles returns, refunds, damaged items, and order-related issues for purchases made through our Website.

Scope

This Policy applies to eligible purchases made directly through our official Website and delivered within the United States.

Our products may include decorative press-on nails, hand-painted nail sets, custom-sized nail designs, application accessories, and related nail products.

Return Window

Unless otherwise stated on the product page or at checkout, eligible products may be returned within 30 calendar days from the date the order is marked as delivered.

Return requests submitted after the 30-day return period may not be accepted.

Products must meet all eligibility requirements described below.

Return Eligibility

To qualify for a return, the product must be:

Unused and unworn
Unapplied
Clean and undamaged
In its original condition
Returned with its original packaging
Complete with any included accessories or components
Accompanied by valid proof of purchase

For press-on nails and related beauty products, the nail set must not have been applied, filed, trimmed, reshaped, glued, altered, or otherwise used.

Products showing signs of use or alteration may not qualify for a refund.

Hygiene and Product Integrity

Because press-on nails and certain nail accessories are intended for direct personal use, additional hygiene restrictions may apply.

For hygiene and product-integrity reasons, we generally cannot accept returns of products that have been:

Worn or applied to the nails
Tested using nail glue or adhesive
Filed, trimmed, reshaped, or altered
Exposed to glue, adhesive residue, oils, or other cosmetic products
Damaged after delivery
Returned without required original packaging
Used in a way that prevents the product from being safely resold

Opened consumable application products may also be non-returnable where resale would raise hygiene or safety concerns.

These restrictions do not affect your rights regarding products that arrive damaged, defective, or incorrect.

Custom-Sized and Made-to-Order Nail Sets

Certain nail sets may be hand-painted, made to order, personalized, or prepared according to customer-provided sizing information.

Because these products are prepared specifically for an individual order, custom-sized, personalized, or made-to-order nail sets may not be eligible for return due to change of mind, incorrect size selection, or customer measurement error.

Customers are responsible for reviewing our sizing guidance and providing accurate nail measurements before placing an order.

If a custom product arrives damaged, defective, or materially different from the order placed, please contact us so that we can review the issue.

Incorrect Size or Fit

For standard-sized products, eligibility for return depends on whether the product remains unused and otherwise meets the conditions of this Policy.

For custom-sized products, we are generally unable to provide a return or refund when the sizing issue results from:

Incorrect measurements provided by the customer
Selection of the wrong size
Failure to follow the sizing instructions provided on the Website

If you believe the product was produced in a size different from the measurements or specifications confirmed in your order, please contact us with supporting photographs and order information.

Contact Us Before Returning an Item

Before returning any product, please contact us within the applicable return period:

Email: hello@nuvoyshop.com

Please provide:

Your full name
Your order number
The product you wish to return
The reason for the return
Supporting photos or videos, where applicable

If your return is approved, we will provide the appropriate return instructions and return address.

Please do not send products to our company address unless we specifically instruct you to do so.

Returns sent without prior authorization or to an incorrect address may not be accepted or processed.

Return Shipping Costs

If a return results from our error, such as:

Receiving the wrong product
Receiving a confirmed defective product
Receiving an item damaged before or during delivery

we may provide a prepaid return label, reimburse reasonable return shipping costs, or provide another appropriate resolution.

For eligible returns requested for personal reasons, including:

Change of mind
Personal preference
Ordering the wrong design
Selecting the wrong standard size

the customer is generally responsible for return shipping costs.

Original shipping charges are normally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at hello@nuvoyshop.com.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the affected product
Photos of the outer packaging, where relevant
Photos of the inner packaging, where relevant

We will review the information provided and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

Replacement
Partial refund
Full refund

We may not require the product to be returned in every damaged or defective item case.

Handmade Variations

Some of our nail sets may be hand-painted or individually finished.

Minor variations in areas such as:

Color tone
Brushwork
Pattern placement
Decorative detail positioning
Surface finish

may occur naturally between individual products.

Reasonable handmade variations are not automatically considered defects.

However, if your product is materially different from the design ordered, please contact us for review.

Refund Process

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

After we process the refund, please allow approximately 7–14 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

We are not responsible for processing delays caused by the customer's financial institution.

Partial Refunds

In certain cases, an eligible return may qualify for only a partial refund.

This may apply where permitted by law if:

Original packaging is damaged or incomplete
Included accessories are missing
The product has been returned in a condition that reduces its resale value
Other components included with the purchase are missing

Products that have been used, worn, applied, glued, or materially altered may be rejected rather than partially refunded.

Exchanges

We do not currently offer direct exchanges.

If you would like a different eligible product, size, or design, you may return the original eligible item in accordance with this Policy and place a new order through our Website.

Custom-sized or made-to-order products remain subject to the restrictions described above.

Final Sale and Non-Returnable Items

Products clearly marked “Final Sale” or “Non-Returnable” on the product page or during checkout are generally not eligible for return or refund.

Other products that may be non-returnable include:

Custom-sized nail sets
Personalized products
Made-to-order products
Used press-on nails
Applied nail sets
Products exposed to nail glue or adhesive
Filed, trimmed, or altered nail sets
Opened consumable application products where hygiene restrictions apply

These exclusions do not apply where the product arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at hello@nuvoyshop.com.

We will make reasonable efforts to accommodate cancellation requests before order preparation begins.

However, once a hand-painted, custom-sized, personalized, or made-to-order product has entered preparation, cancellation may no longer be possible.

Orders that have already shipped cannot be canceled.

Refunds for Canceled Orders

If we approve a cancellation before fulfillment and payment has already been collected, the eligible amount will be refunded to the original payment method.

Payment-provider processing times may apply.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, fulfillment procedures, business practices, or applicable requirements.

The latest version will be posted on our Website.